Refund & Cancellation Policy

Last updated: December 25, 2025

At Hirevalu, we are committed to customer satisfaction. This Refund & Cancellation Policy outlines our policies regarding subscription cancellations, refunds, and billing. Please read this policy carefully before subscribing to our services.

1. Subscription Overview

Hirevalu offers various subscription plans that provide access to our platform. Subscriptions are billed on a recurring basis (monthly or annually) and automatically renew unless cancelled.

Key points:

Subscriptions renew automatically at the end of each billing period
You can cancel your subscription at any time
Cancellation takes effect at the end of the current billing period
You retain access to the service until the end of your paid period

2. Cancellation Policy

2.1 How to Cancel

You may cancel your subscription at any time through one of the following methods:

Account Settings: Log in to your account and navigate to Subscription Settings → Cancel Subscription
Customer Support: Contact our support team at support@hirevalu.com

2.2 Cancellation Timing

To avoid being charged for the next billing period, you must cancel your subscription before the renewal date. Cancellations take effect at the end of the current billing period, and you will continue to have access to the service until that date.

Example: If your billing date is the 15th of each month and you cancel on the 10th, you will still have access to all features until the 15th. You will not be charged for the next month.

2.3 Immediate Cancellation

While cancellations typically take effect at the end of the billing period, you may request immediate account termination. Please note that immediate cancellation does not entitle you to a refund for the unused portion of your subscription period.

2.4 Cancellation Confirmation

Upon successful cancellation, you will receive a confirmation email. If you do not receive confirmation within 24 hours, please contact our support team to ensure your cancellation was processed.

3. Refund Policy

3.1 General Refund Policy

All subscription fees are generally non-refundable. However, we understand that exceptional circumstances may arise, and we handle refund requests on a case-by-case basis.

3.2 Money-Back Guarantee

New Customers Only: If you are a first-time subscriber to Hirevalu, you are eligible for a full refund if you cancel within 14 days of your initial subscription purchase, such that you have not used more than 10% of your quota usage during that period.

Eligibility requirements:

Request must be made within 14 days of initial subscription purchase
Usage must not exceed 10% of allocated quota
Applies only to first-time customers
Does not apply to subscription renewals or upgrades
Account must not have been used for fraudulent or abusive purposes

How to request: Email support@hirevalu.com with subject “14-Day Refund Request”.

3.3 Exceptional Circumstances

We may consider refunds outside the 14-day window in exceptional circumstances, including but not limited to:

Technical Issues: Significant service outages or technical problems that prevented you from using the service, and that were not resolved in a reasonable timeframe
Duplicate Charges: Accidental duplicate billing or unauthorized charges
Service Changes: Material changes to the service that significantly reduce functionality
Medical or Personal Emergencies: Documented extenuating circumstances

Refund requests based on exceptional circumstances will be reviewed individually. Please contact support@hirevalu.com with documentation supporting your request.

3.4 Non-Refundable Situations

The following are generally not eligible for refunds:

Subscription renewals (monthly or annual)
Unused portion of subscription period after cancellation
Change of mind after the 14-day guarantee period
Failure to cancel before renewal date
Lack of usage or underutilization of the service
Account termination due to violation of Terms of Service
Downgrade from a higher-tier plan to a lower-tier plan

3.5 Partial Refunds

Partial refunds for unused portions of subscription periods are not typically provided. However, in cases of service outages lasting more than 72 consecutive hours, we may issue account credits proportional to the downtime.

4. Free Trial Policy

4.1 Free Trial Period

We may offer free trial periods for new subscribers. During the free trial:

You have full access to features according to the trial plan
No charges are made during the trial period
You can cancel at any time during the trial without being charged

4.2 Trial Cancellation

To avoid being charged after your free trial, you must cancel before the trial period ends. Cancellation instructions are the same as standard subscription cancellations (see Section 2.1).

4.3 Trial Limitations

Free trials are limited to one per customer
Free trials may not be available in all regions
We reserve the right to modify or discontinue free trial offers at any time
Payment methods are not required to start a free trial

5. Billing and Payment

5.1 Automatic Renewal

Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. You authorize us to charge your payment method on file for the renewal amount.

5.2 Payment Method Updates

It is your responsibility to maintain current, valid payment information. You can update your payment method in your account settings. If payment fails:

We will attempt to process payment multiple times
You will receive email notifications about failed payments
Your subscription may be suspended after multiple failed payment attempts
You remain responsible for any outstanding charges

5.3 Pricing Changes

We reserve the right to change our pricing at any time. For existing subscribers:

New pricing takes effect at your next renewal after the notice period
You may cancel your subscription before the new pricing takes effect
Continued use after a price change constitutes acceptance of the new pricing

5.4 Currency and Taxes

All prices are displayed in USD unless otherwise specified. Applicable taxes, duties, or VAT will be calculated and added at checkout based on your billing address. You are responsible for all applicable taxes.

6. Downgrade and Upgrade Policy

6.1 Upgrading Subscription

You may upgrade your subscription plan at any time. When you upgrade:

The upgrade takes effect immediately
You are charged a prorated amount for the remainder of your current billing period
Your next renewal will be at the full price of the new plan
You immediately gain access to features of the upgraded plan

6.2 Downgrading Subscription

You may downgrade to a lower-tier plan at any time. When you downgrade:

The downgrade takes effect at the start of your next billing period
You retain access to your current plan features until the end of the current billing period
No refunds are provided for the difference in plan pricing
Some data or features may become inaccessible after the downgrade

6.3 Data Retention During Plan Changes

When changing plans, please note:

Downgrading may result in loss of access to certain features or data limits
We recommend exporting important data before downgrading
Data exceeding the limits of your new plan may be archived or deleted after a grace period
Upgrading restores access to previously archived data (subject to retention policies)

7. Refund Processing

7.1 Refund Method

Approved refunds will be processed using the original payment method. We cannot process refunds to different payment methods or accounts.

7.2 Refund Timeline

Request Review: Refund requests are typically reviewed within 3–5 business days
Processing Time: Once approved, refunds are processed within 5–7 business days
Bank Processing: Your financial institution may take an additional 5–10 business days to credit your account
Total Time: Allow up to 15–20 business days for the refund to appear in your account

7.3 Refund Confirmation

You will receive an email confirmation when your refund is approved and processed. If you do not see the refund in your account within the expected timeframe, please contact your bank or support@hirevalu.com.

8. Chargebacks and Disputes

8.1 Contacting Us First

If you have a billing concern or dispute, please contact us at support@hirevalu.com before initiating a chargeback with your bank. We are committed to resolving billing issues quickly and fairly.

8.2 Chargeback Policy

Initiating a chargeback may result in:

Immediate suspension or termination of your account
Loss of access to all data and services
Inability to create new accounts in the future
Additional fees if the chargeback is deemed unjustified

8.3 Fraudulent Chargebacks

We actively contest fraudulent chargebacks. If we determine a chargeback was made in bad faith or without justification, we reserve the right to pursue collection of the disputed amount plus any associated fees.

9. Account Reactivation

9.1 Reactivating After Cancellation

If you cancel your subscription and wish to reactivate:

You can reactivate at any time by subscribing again
Previous data may be available if within our retention period (typically 30 days)
New customer promotions do not apply to reactivated accounts
Pricing will be at current rates, not previous subscription rates

9.2 Data Recovery

Data deleted after account cancellation cannot be recovered. We recommend exporting important data before cancelling your subscription.

10. Special Circumstances

10.1 Educational and Non-Profit Discounts

If you received a discounted rate for educational or non-profit use, special refund terms may apply. Please refer to your specific agreement or contact us for details.

10.2 Enterprise Customers

Enterprise customers with custom contracts may have different refund and cancellation terms as specified in their agreements. This policy applies to standard subscription plans only.

10.3 Promotional Offers

Special promotional offers may have unique terms and conditions regarding refunds and cancellations. These will be clearly communicated at the time of the promotion.

11. Contact Information for Billing Inquiries

For questions or concerns regarding billing, refunds, or cancellations, please contact us:

Customer Support: support@hirevalu.com

General Inquiries: info@hirevalu.com

We strive to respond to all billing inquiries within 24–48 business hours.

12. Policy Changes

We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting to our website. We will notify active subscribers of material changes via email.

Your continued use of our services after policy changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

Important Notice

By subscribing to Hirevalu, you acknowledge that you have read and understood this Refund & Cancellation Policy and agree to its terms. If you have questions about this policy, please contact us before subscribing.

Our commitment: While our refund policy is limited, we are committed to customer satisfaction. If you experience issues with our service, please contact us so we can work together to resolve them.